Legal

Privacy Policy

Your privacy matters to us. This policy explains what information WiseSub collects, how we use it, and how we keep it safe.

Last updated: March 2026

WiseSub ("we", "our", or "us") operates the website wisesub.com.ng and provides virtual top-up (VTU) services including data, airtime, electricity token purchases, and cable TV subscriptions in Nigeria. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform.

01Information We Collect

We collect the following types of information when you register or use WiseSub:

Account Information

Your full name, email address, and phone number when you create a WiseSub account.

Transaction Data

Records of every service you purchase — including network, plan, recipient number, amount paid, and transaction timestamp.

Payment Information

Payment is processed through Flutterwave. WiseSub does not store your card details. Flutterwave's privacy policy governs how payment data is handled.

Usage Data

Device type, browser and IP address — collected automatically to improve the service.

Support Communications

Messages you send us via WhatsApp, email, or any other support channel.

02How We Use Your Information

We use the information we collect to:

  • Create and manage your WiseSub account
  • Process your transactions and deliver services instantly
  • Credit commission rewards to your wallet after every transaction
  • Send you transaction confirmations and receipts
  • Provide customer support when you reach out
  • Improve the performance and reliability of our platform
  • Detect and prevent fraudulent or unauthorised activity
  • Send occasional service updates or promotional communications (you can opt out at any time)
  • Comply with applicable Nigerian laws and regulations

03How We Share Your Information

WiseSub does not sell your personal information to third parties. We only share your data in the following limited circumstances:

Service Providers

We share necessary data with trusted third-party providers (including Flutterwave for payments and telecom APIs for service delivery) strictly to fulfil your transaction.

Legal Compliance

We may disclose your information if required by Nigerian law, court order, or government authority.

Fraud Prevention

We may share data with relevant parties to investigate or prevent fraud, abuse, or violations of our Terms and Conditions.

Business Transfer

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance.

04Data Security

We take the security of your personal data seriously. WiseSub uses industry-standard security measures including:

  • HTTPS encryption on all pages and transactions
  • Secure payment processing exclusively through Flutterwave
  • Passwords are hashed and never stored in plain text
  • Regular security audits and platform monitoring
  • Restricted access to personal data — only authorised team members can access it

While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

05Cookies & Tracking

WiseSub uses cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyse traffic and usage patterns to improve our platform
  • Detect and prevent fraudulent activity

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the WiseSub platform.

06Your Rights

Under the Nigeria Data Protection Act (NDPA) and applicable regulations, you have the right to:

  • Access the personal data WiseSub holds about you
  • Request correction of any inaccurate or incomplete data
  • Request deletion of your account and associated personal data
  • Opt out of marketing communications at any time
  • Object to how your data is being processed

To exercise any of these rights, contact us at support@wisesub.com.ng. We will respond within 30 days.

08Children's Privacy

WiseSub is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account on WiseSub, please contact us immediately and we will delete the account and associated data.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify you via email or a notice on our platform. Continued use of WiseSub after any update constitutes your acceptance of the revised policy.

10Contact Us

If you have any questions about this Privacy Policy or how WiseSub handles your data, please reach out:

Email: support@wisesub.com.ng

Website: wisesub.com.ng

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